Website Terms and Conditions

Who we are and how to contact us

https://www.abodetherapy.co.uk/ is a site operated by Abode Therapy Ltd (“We”, “us” or “our”). We are registered in England and Wales under company number 12885677 and have our registered office at 6 Genesis Business Centre, Redkiln Way, Horsham, West Sussex, RH13 5QH.

Our practitioners are independently registered with their relevant regulator and/or professional body, which may include the Health and Care Professions Council (HCPC), the British Psychological Society (BPS) and the British Association for Behavioural and Cognitive Psychotherapies (BABCP).

We are a limited company.

To contact us, please email welcome@abodetherapy.co.uk.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which sets out the data we collect about individuals, how we process it and who we share it with.
• Our Cookie Policy, which sets out information about the cookies on our site.
• Our Therapy Terms, which apply where you book therapy assessments or sessions directly with us or via our matching service where you will be introduced to one of our associate practitioners. Where you are matched with an associate, your contract for therapy will remain with us, but your therapy sessions will be delivered by the associate.
• Our Corporate Services Terms, which apply where an organisation engages us to deliver workshops, panels or other services.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 01 November 2026.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Our services are only available to adults aged 18 or over. We do not provide therapy to children. If you are under 18 and looking for support, you can find information on Childline at www.childline.org.uk or by phoning 0800 1111.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at welcome@abodetherapy.co.uk.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site and our social media channels is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of that content.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Content on our site does not amount to a recommendation of, or any representation about the efficacy, appropriateness or suitability of, any particular treatment. We cannot guarantee any particular outcome from therapy, and we do not promise to provide a diagnosis.

If you need urgent help, including between any therapy sessions, please contact your GP, use the NHS 111 service for advice, phone 999 or attend A&E. You can also contact the Samaritans’ anonymous helpline on 116 123.

Please note that we do not monitor emails, enquiry forms or other messages sent to us through our site in real time, and you should not use them to contact us in an emergency.

All of our services are delivered remotely. Always seek in-person care from your doctor or another qualified professional for medical advice or treatment, regardless of information received through the services provided.

Our matching service

Our matching service is designed to introduce you to an associate practitioner who we believe may be suitable for your needs, based on the information you provide to us. The quality of any match depends on the accuracy and completeness of the information you give us.

Our associate practitioners are independent practitioners. They are not our employees, agents or partners. Where you are matched with an associate, your contract will be with us and you will pay us for your sessions, but the associate will be clinically responsible for the therapy they provide to you, including their clinical assessment, treatment decisions and professional judgement.

Before an associate joins our matching service, we take reasonable steps to check that they hold appropriate registration with their relevant regulator and/or professional body, hold relevant qualifications, have a satisfactory enhanced Disclosure and Barring Service (DBS) check, hold professional indemnity insurance and have relevant experience. Each associate remains responsible for their own professional conduct, clinical judgement and compliance with their professional and regulatory obligations. A practitioner’s registration may change after they join us, so we recommend that you check your practitioner’s registration on the relevant public register before starting therapy.

We do not guarantee that we will be able to match you with an associate, that an associate will be available at a time that suits you, or that any particular match will be right for you. If you feel that a match is not working for you, please contact us at welcome@abodetherapy.co.uk and we will try to suggest an alternative where one is available.

Our matching service is not an emergency or crisis service. If you are in crisis or need urgent help, please follow the guidance set out above.

Nothing in this section affects your legal rights, including your right to expect that we provide our matching service with reasonable care and skill. Further details of our matching service, and our responsibility to you in providing it, are set out in our Therapy Terms and Conditions.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of our services to you, which will be set out in our Therapy Terms, Matching Service Terms or Corporate Services Terms (as applicable).
• If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact welcome@abodetherapy.co.uk.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Our logo is registered

The Abode logo is a UK registered trade mark of Abode Therapy Ltd. You are not permitted to use it without our approval, unless it is part of material you are using as permitted in these terms.